Shipping & Made to Order Duration
* Information last updated on 26/Dec/2022
We offer a flat-rate of $13.00 shipping using Australia Post Standard Delivery service (4-6 business days) to all addresses within Australia.
Standard Delivery is free for orders over $200AUD to Australia. All Australia Standard Delivery has tracking and requires signature.
Please note that Auspost are experiencing delays. If you require an item urgently, please contact us first. We also offer a flat- rate of $18 shipping using Australia Post Express Delivery Service (1-3 business days) to all addresses within Australia.
We have currently taken off international shipping on our website. For a quote to send to your country, please get in contact with us.
Free Pick up option is available for Brisbane customers at our Alderley shop: Shop 1, 95 Samford Rd, Alderley 4051.
If you've given us the wrong address after placing an order, please email us as soon as possible. Once your order is shipped/ delivered, we are unable to change/ redirect your shipment. No compensation can be issued too if it's an address mistake made on your part.
Some items listed on our website have already been made by us and ready to find a new home. We will make sure to pack and send these items within a business day.
Items that are not made yet, may take up to 5-15 business days to make depending if we have the right leather and parts. Please message us if you want an order urgently as we might be able to recommend a different item or other leathers/ hardware that are available for us to start production ASAP.
Your order will be made after successfully receiving payments to our account. If a custom order is not to your liking and you require a slight change, it could take another 10- 15 business days.
We will notify you when we complete making and when we ship your item.
If delays occur we will contact you immediately. You will be emailed an Order Tracking Number.
Payment, Returns & Exchanges Policy // Wholesale
We accept Credit Card and Paypal payments.
All purchases are final, however exchanges are possible if the item is unused and in the original sellable condition. We require a receipt for exchanges. Fee to ship to Namu's studio is the responsibility of the customer. You have 14 days from the day you receive your parcel to return the item to us. Fee differences & shipping fee will be required before we send the exchanged product. Please email us your name, address, the original receipt and the product you wish to exchange.
If the item is used or damaged due to wear and tear by the buyer, it can not be returned. Custom items and monogrammed items can not be returned.
Faulty items will only be accepted if the item was delivered to you damaged. These items will be inspected, and will not be accepted if the item is deemed to be subject to wear and tear by the buyer.
Please contact us if you have any other questions.
Q: Do you do customised items?
A: Yes we take custom orders but this depends on the design as we might not have the experience or need to source certain materials for it. As we won't stock the item at our shop, we ask that a full payment is to be made before production.
Please email us the following and we'll get back to you:
- Explanation of design
- Reference photos with measurements photos
- Leather choice (please refer to our leather options under 'shop online'
Q: Do you monogram? do you monogram items that you don't make too?
A: Yes we can monogram our products but we don't monogram products made by others. All items are monogrammed before we start stitching as it's a flat surface. We currently only have capital letters, spaces and dots. We can do a pressed monogramming or even include a gold and silver foil. Please refer to our leather options page for some examples.
Q: Do you make dog collars? leashes? cat collars?
A: Yes, we can take on custom orders for leashes and cat collars. Please enter their measurement before adding the item into the cart. We also provide complimentary monogramming. We do recommend you to visit our shop/ DM us for photos to see if you're happy with the hardware we have available before purchasing.
Q: I received a pet collar as a gift for my dog but it doesn't fit them. Can I get it exchanged?
A: If it's monogrammed, unfortunately no.
Q: Do you ship overseas?
A: It's so exciting that our products are loved outside of Australia. Yes we can send our products overseas via AusPost. Please message us your address and we'll give you a quote.
Q: Can I get a belt? What lengths do the belt come in?
A: Of course~ We have several options available at the shop. If you can't make it, we're more than happy to DM you photos of what's available. We'll need your measurements (hip/ waist).
Q: How do I book for your workshop?
A: Via our website.
You can find our workshop items via the workshop page or via the shop online page.
Q: Is there an age limit for your workshops?
A: No but we might assist with certain techniques as some tools are sharp.
Q: I've done a workshop with someone else before, can I just make something else other than the listed workshops available on your website// I'm pretty hands on, can I skip your intro workshops?
A: No. We recommend all students new to Namu workshops to attend our intro workshops. Even if you've made an item with someone else before, we would like to go through it with you so that when you do make something else with us, we can just concentrate on template building, advance techniques and more.
Q: I don't have a workshop partner to bring, can I please just book a workshop for myself?
A: If there's another workshop student who can't find a workshop partner, we may put them in the same session as you. Please email us which item you're interested in and the days you're available.
Q: I want to purchase a workshop ticket for someone. Do you provide this service and how do I purchase one?
A: Yes, we provide eTickets for workshops. Go to 'shop online' > 'shop' > select the workshop item you're interested in, scroll through the 'Date option' and select 'Workshop ticket'. After you've purchased the ticket on our website, we'll then email through the eTicket with the code they can use at checkout.
If you're not sure which workshop item to select for the workshop ticket, you can purchase an eVoucher instead via our 'shop online' page > 'eVoucher'