Free Australian standard shipping for all orders over $150.00
Namu Shop: Opening March 2021
Shipping & Made to Order Duration
We offer a flat-rate of $12.00 shipping using Australia Post Standard Delivery service (3-6 business days) to all addresses within Australia.
Standard Delivery is free for orders over $150AUD to Australia. All Australia Standard Delivery has tracking and requires signature.
Please note that Auspost are experiencing delays. If you require an item urgently, please contact us first. We also offer a flat- rate of $17 shipping using Australia Post Express Delivery Service (1-3 business days) to all addresses within Australia.
We have currently paused all international shipping due to COVID-19. Please get in contact with us for more information.
Free Pick up option for Brisbane customers will be available in March 2021.
If you've given us the wrong address after placing an idea, please email us as soon as possible. Once your order is shipped/ delivered, we are unable to change/ redirect your shipment. No compensation can be issued too if it's an address mistake made on your part.
Some items listed on our website have already been made by us and ready to find a new home. We will make sure to pack and send these items within a business day. Items that are not made yet, may take up to 3 business days to make depending if we have the right leather and parts. Your order will be made after successfully receiving payments to our account.
We will notify you when we complete making and when we ship your item.
If delays occur we will contact you immediately. You will be emailed an Order Tracking Number.
Payment, Returns & Exchanges Policy
We accept Credit Card and Paypal payments.
All purchases are final, however exchanges are possible if the item is unused and in the original sellable condition. We require a receipt for exchanges. Fee to ship to Namu's studio is the responsibility of the customer. Fee differences & shipping fee will be required before we send the exchanged product. Please email usyour name, address, the original receipt and the product you wish to exchange.
If the item is used or damaged due to wear and tear by the buyer, it can not be returned.
Faulty items will only be accepted if the item was delivered to you damaged. These items will be inspected, and will not be accepted if the item is deemed to be subject to wear and tear by the buyer.
Please contact us if you have any other questions.
Q: Do you make dog collars?
A: Yes. Please enter your fur pal's neck measurement before adding the item into the cart. We also provide complimentary monogramming.
Q: Do you ship to most suburbs in WA?
A: Yes and throughout Australia.
Q: What lengths do the belt come in?
A: It depends on the size (cm) of your hips. Please enter your hip measurement before adding the item into the cart. The width we provide are either 2cm or 2.8cm wide.
Q: Do you do customised items?
A: Depends on what the item is as we might need to source certain materials for it. We're still establishing and designing our products so might not be able to do all customised items. Please still message us as we might make your particular item in the future. We definitely don't mind making customised items if it's similar to what we already make.
Q: Do you make leashes and cat collars?
A: We will make leashes in the future, and yes we make cat collars. Chat with/ Email us if you're interested.
Q: I don't want to pay the $10 shipping, can I pick the item up somewhere?
A: In March 2021, we'll be opening our first store in Alderley, Brisbane. Brisbane customers will be given the option of free pick up. Just select 'Shop pick up' at checkout and we'll notify you when your item will be ready.
Q: I would like to stock your products at our store. What are the steps to make this happen? Can you also monogram our store name on your products?
A: We love to receive message from possible stockists. Please email us and let us know a bit about your business. Please include your website and Instagram if you have one. We will provide you a code to purchase our items on our website. We do wholesaling only and will provide you a code which will provide 30% off and free shipping. Minimum $500 purchase. We only monogram store names on collaboration items-- items we have co-designed together with you and not items existing on our website.
Q: We would like Namu to create some products for our company. Will the price decrease if we order more items?
A: The price will not decrease if you order more items but we can do a wholesale offer-- 30% off, free shipping and minimum $500 spend. Please also note if the item you want us to create is something that we don't usually stock, requires your logo branded on it and/ or requires leather we don't usually stock, we will ask for a full 100% payment prior to making. If you also require us to make a prototype, we'll ask for a full payment of that prototype. If you're happy with the prototype, this will be deducted from the invoice and added as one of the final products.