Shipping & Made to Order Duration
* Information last updated on 26/Dec/2022
We offer a flat-rate of $13.00 shipping using Australia Post Standard Delivery service (4-6 business days) to all addresses within Australia.
Standard Delivery is free for orders over $200AUD to Australia. All Australia Standard Delivery has tracking and requires signature.
Please note that Auspost are experiencing delays. If you require an item urgently, please contact us first. We also offer a flat- rate of $18 shipping using Australia Post Express Delivery Service (1-3 business days) to all addresses within Australia.
We have currently taken off international shipping on our website. For a quote to send to your country, please get in contact with us.
Free Pick up option is available for Brisbane customers at our Alderley shop: Shop 1, 95 Samford Rd, Alderley 4051.
If you've given us the wrong address after placing an order, please email us as soon as possible. Once your order is shipped/ delivered, we are unable to change/ redirect your shipment. No compensation can be issued too if it's an address mistake made on your part.
Some items listed on our website have already been made by us and ready to find a new home. We will make sure to pack and send these items within a business day.
Items that are not made yet, may take up to 5-15 business days to make depending if we have the right leather and parts. Please message us if you want an order urgently as we might be able to recommend a different item or other leathers/ hardware that are available for us to start production ASAP.
Your order will be made after successfully receiving payments to our account. If a custom order is not to your liking and you require a slight change, it could take another 10- 15 business days.
We will notify you when we complete making and when we ship your item.
If delays occur we will contact you immediately. You will be emailed an Order Tracking Number.
Payment, Returns & Exchanges Policy // Vouchers
We accept Credit Card and Paypal payments.
All purchases are final, however exchanges are possible if the item is unused and in the original sellable condition. We require a receipt for exchanges. Fee to ship to Namu's studio is the responsibility of the customer. You have 14 days from the day you receive your parcel to return the item to us. Fee differences & shipping fee will be required before we send the exchanged product. Please email us your name, address, the original receipt and the product you wish to exchange.
If the item is used or damaged due to wear and tear by the buyer, it can not be returned. Custom items and monogrammed items can not be returned.
Faulty items will only be accepted if the item was delivered to you damaged. These items will be inspected, and will not be accepted if the item is deemed to be subject to wear and tear by the buyer.
Please contact us if you have any other questions.
All our eVouchers/ Workshop eVouchers/ Vouchers have a 3 year expiry.
Please note an item/ workshop price will increase over time.
Q: Do you do customised items?
A: We're currently freezing all custom works but taking orders that require a slight change to our existing products.
Please email us the following and we'll get back to you:
- Name of product you want to slightly adjust
- Explanation what you wanted adjusted (e.g.: size--provide measurements)
- Leather choice (please refer to our leather options [here]
Q: I have an item that needs repairing. Can you please help me with this?
A: We only repair items that are made by us. If it's an item made by us, please feel free to bring it to our Alderley Shop.
Q: Do you monogram? do you monogram items that you don't make too?
A: Yes we can monogram our products but we don't monogram products made by others. All items are monogrammed before we start stitching as it's a flat surface. We currently only have capital letters, numbers, symbols (filled heart, hollow heart, :, ) ), spaces and dots. We can do a pressed monogramming or even include a gold and silver foil. Please refer to our leather options page for some examples.
Q: Do you make dog collars? leashes? cat collars?
A: Yes, we can take on custom orders for leashes and cat collars. Please enter their measurement before adding the item into the cart. We also provide complimentary monogramming. We do recommend you to visit our shop/ DM us for photos to see if you're happy with the hardware we have available before purchasing.
Q: I received a pet collar as a gift for my dog but it doesn't fit them. Can I get it exchanged?
A: If it's monogrammed, unfortunately no.
Q: Do you ship overseas?
A: It's so exciting that our products are loved outside of Australia. Yes we can send our products overseas via AusPost. Please message us your address and we'll give you a quote.
Q: Can I get a belt? What lengths do the belt come in?
A: Of course~ We have several options available at the shop. If you can't make it, we're more than happy to DM you photos of what's available. We'll need your measurements (hip/ waist).
Q: How do I book for your workshop?
A: Via our website.
You can find our workshop items via the workshop page or via the shop online page.
Q: Is there an age limit for your workshops?
A: No but we might assist younger students with certain techniques as some tools are sharp.
Q: I've done a workshop with someone else before, can I just make something else other than the listed workshops available on your website// I'm pretty hands on, can I skip your intro workshops?
A: No. We recommend all students new to Namu workshops to attend our intro workshops. Even if you've made an item with someone else before, we would like to go through it with you so that when you do make something else with us, we can just concentrate on template building, advance techniques and more.
Q: I don't have a workshop partner to bring, can I please just book a workshop for myself?
A: We recommend doing the Letter Keycharm Workshop or Initial Key Tag if you're unable to find a partner. Unfortunately you can't do a solo workshop for the other items.
Q: I want to purchase a workshop ticket for someone. Do you provide this service and how do I purchase one?
A: Yes, we provide eTickets for workshops. Go to 'shop online' > 'shop' > select the workshop item you're interested in, scroll through the 'Date option' and select 'Workshop ticket'. After you've purchased the ticket on our website, we'll then email through the eTicket with the code they can use at checkout.
If you're not sure which workshop item to select for the workshop ticket, you can purchase an eVoucher instead via our 'shop online' page > 'eVoucher'
Q: We make top quality leather goods and supply leather to businesses. Is this of any interest to you?
A: No. At Namu Leather Goods, we design and make all our products. We also have our usual leather suppliers and prefer to get leather from them. Thank you for getting in touch with us.
Q: Do you sell leather conditioners/ tools/ leather hides?
Q: I have some leather scrapes and tools that I don't want to throw away. Can I drop this off to you?
A: No. Thank you for this offer but we don't take on these items for various reasons. Please give us your name and best contact detail so we can pass this onto any customers that might be interested. Please do not leave them outside our shop or give it to the cafe next door. You could also try Facebook Marketplace (: