We offer a flat-rate of $10.00 shipping using Australia Post Standard Delivery service to all addresses within Australia. Delivery is free for orders over $150AUD to Australia. Please email/ 'chat with us' for oversea orders.
All orders are made to order and may take 3-8 days to make.
Your order will be dispatched after successfully receiving payments to our account. This should take roughly 7 days.
We will notify you when we complete making and when we ship your item.
If delays occur we will contact you immediately. You will be emailed an Order Tracking Number.
Payment, Returns & Exchanges Policy
We accept Credit Card and Paypal payments.
All purchases are final, however exchanges are possible if the item is unused and in the original sellable condition. We require a receipt for exchanges. Fee to ship to Namu's studio is the responsibility of the customer. Fee differences & shipping fee will be required before we send the exchanged product. Please email usyour name, address, the original receipt and the product you wish to exchange.
If the item is used or damaged due to wear and tear by the buyer, it can not be returned.
Faulty items will only be accepted if the item was delivered to you damaged. These items will be inspected, and will not be accepted if the item is deemed to be subject to wear and tear by the buyer.
Please contact us if you have any other questions.
Q: Do you make dog collars?
A: Yes. Please enter your fur pal's neck measurement before adding the item into the cart. We also provide complimentary monogramming.
Q: Do you ship to most suburbs in WA?
A: Yes and throughout Australia.
Q: What lengths do the belt come in?
A: It depends on the size (cm) of your hips. Please enter your hip measurement before adding the item into the cart. The width we provide are either 2cm or 2.8cm wide.
Q: Do you do customised items?
A: Depends on what the item is as we might need to source certain materials for it. We're still establishing and designing our products so might not be able to do all customised items. Please still message us as we might make your particular item in the future. We definitely don't mind making customised items if it's similar to what we already make.
Q: Do you make leashes and cat collars?
A: We will make leashes in the future, and yes we make cat collars now. You can find them on our online store.
Q: I don't want to pay the $10 shipping, can I pick the item up somewhere?
A: We currently don't have a shopfront but you might find some of our products stocked in local cafes and shops in Perth.
Q: I would like to stock your products at our store. What are the steps to make this happen?
A: Thank you (: We love to receive future stockist messages. Please email us and let us know a bit about your business. Please include your website and Instagram if you have one. We will provide you a code to purchase our items on our website. We do wholesaling only and will provide you a code which will provide 30% off and free shipping. Minimum $500 purchase.